Cisco 500-444 Exam Questions - Navigate Your Path to Success

The Cisco Contact Center Enterprise Implementation and Troubleshooting (500-444) exam is a good choice for Solutions Architect and if the candidate manages to pass Cisco Contact Center Enterprise Implementation and Troubleshooting exam, he/she will earn Cisco Advanced Unified Contact Center Enterprise Specialization, Cisco Channel Partner Program Certifications. Below are some essential facts for Cisco 500-444 exam candidates:

TrendyCerts offers 56 Questions that are based on actual Cisco 500-444 syllabus.
Our Cisco 500-444 Exam Practice Questions were last updated on: Feb 27, 2025

Sample Questions for Cisco 500-444 Exam Preparation

Question 1

How is a call assigned to a call type in the PCCE system?

Awhen the call terminates, and data is written to the Cisco TCD table

Bwhen the call is first post-routed from Cisco Unified Customer Voice Portal

Cwhen the call is routed to an agent

Dwhen a call-routing script hits the first Queue to Skill Group node

Correct : B

The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table[1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent[2].

1.Solution Design Guide for Cisco Unified Contact Center Enterprise ...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html

2.Cisco Packaged Contact Center Enterprise Features Guide Release ...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

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Question 2

Which service is used to provide authorization between the Identity Provider (IdP) and application?

ASAML

BOAuthv2

CActive Directory Federation Services (ADFS)

DIdentity Service (IdS)

Correct : B

The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.