Exin ITSM20F.EN Exam Questions - Navigate Your Path to Success

The Exin IT Service Management Foundation (ITSM20F.EN) exam is a good choice for IT Test Service Manager Office Project Server Expert and if the candidate manages to pass Exin IT Service Management Foundation exam, he/she will earn Exin ISO Certification. Below are some essential facts for Exin ITSM20F.EN exam candidates:

In actual Exin IT Service Management Foundation (ITSM20F.EN) exam, a candidate can expect 40 Questions and the officially allowed time is expected to be around 60 Minutes.
TrendyCerts offers 116 Questions that are based on actual Exin ITSM20F.EN syllabus.
Our Exin ITSM20F.EN Exam Practice Questions were last updated on: Mar 07, 2025

Sample Questions for Exin ITSM20F.EN Exam Preparation

Question 1

Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Check-Act (PDCA) methodology?

Ato be able to allocate roles and responsibilities

Bto be able to define the objectives and requirements that are to be achieved by Service Management

Cto be able to establish the Service Management policy, objectives and plans

Dto determine whether the Service Management requirements are effectively implemented and maintained

Correct : D

A . Incorrect. This is a part of implementing the Service Management plan.

B . Incorrect. This is a part of the Service Management plan. During the Check phase it is important to review if the objectives are being achieved.

C . Incorrect. This is a part of Management responsibility.

D . Correct. This is a part of the standard with regard to the Check phase.

Options Selected by Other Users:

Question 2

What is the certification audit primarily based on?

Apersonnel records

Bprocess descriptions

Creports by certified financial auditors

Dspecifications

Correct : B

A . Incorrect. ISO/IEC 20000 is a process-based standard. Although various records and documents may be used as evidence in a certification audit, process-related documents (e.g. process descriptions) will form the basis of the evidence.

B . Correct. ISO/IEC 20000 is a process-based standard. The certification audit will be primarily based upon process-related documentation (such as process descriptions) which can be used to assess the range of processes covered in the standard.

C . Incorrect. ISO/IEC 20000 is a process-based standard, and therefore process-related documents (e.g. process descriptions) will form the basis of the evidence. Reports by certified financial auditors will provide relevant evidence to audit Budgeting and Accounting for IT Services, but will not provide information across all processes.

D . Incorrect. ISO/IEC 20000 is a process-based standard. Although various records and documents may be used as evidence in a certification audit, process-related documents (e.g. process descriptions) will form the basis of the evidence.