PeopleCert CASM Exam Questions - Navigate Your Path to Success

The PeopleCert Certified Agile Service Manager V2.1 (CASM) exam is a good choice for IT service management (ITSM) Professionals and Consultants and if the candidate manages to pass PeopleCert Certified Agile Service Manager V2.1 exam, he/she will earn PeopleCert DevOps Certification. Below are some essential facts for PeopleCert CASM exam candidates:

In actual PeopleCert Certified Agile Service Manager V2.1 (CASM) exam, a candidate can expect 40 Questions and the officially allowed time is expected to be around 60 Minutes.
TrendyCerts offers 40 Questions that are based on actual PeopleCert CASM syllabus.
Our PeopleCert CASM Exam Practice Questions were last updated on: Mar 04, 2025

Sample Questions for PeopleCert CASM Exam Preparation

Question 1

Which of the following is a benefit of Agile Service Management?

AOvercome constraints in process workflows

BMeet customer requirements faster and more accurately

CImprove the velocity of process improvement teams

DAll of the above

Correct : D

Agile Service Management delivers numerous benefits by combining Agile principles with service management.

A . Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.

B . Correct. Agile ensures faster delivery of services that meet customer needs.

C . Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.

D . Correct. All of the above are true benefits of Agile Service Management.

Benefits of Agile Service Management in ITSM frameworks like ITIL.

Options Selected by Other Users:

Question 2

What is a microprocess?

AInterrelated activities that take specific inputs and produce specific outputs

BA distinct activity that can be defined, designed, implemented, and managed independently

CAll the activities from a customer request to a delivered product or service

DA set of activities for delivering an IT service

Correct : B

A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.

A . Incorrect. This describes a broader process, not a microprocess.

B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.

C . Incorrect. This describes a value stream, not a microprocess.

D . Incorrect. This describes an IT service process, not a microprocess.

Agile and ITIL materials on service processes and their subdivisions.