PeopleCert ITIL-4-Foundation Exam Questions - Navigate Your Path to Success

The PeopleCert ITIL 4 Foundation (ITIL-4-Foundation) exam is a good choice for ITIL Service Manager ITIL Digital Product Manager and if the candidate manages to pass PeopleCert ITIL 4 Foundation exam, he/she will earn PeopleCert ITIL, PeopleCert ITIL - ITIL Foundation Certifications. Below are some essential facts for PeopleCert ITIL-4-Foundation exam candidates:

In actual PeopleCert ITIL 4 Foundation (ITIL-4-Foundation) exam, a candidate can expect 40 Questions and the officially allowed time is expected to be around 60 Minutes.
TrendyCerts offers 542 Questions that are based on actual PeopleCert ITIL-4-Foundation syllabus.
Our PeopleCert ITIL-4-Foundation Exam Practice Questions were last updated on: Mar 10, 2025

Sample Questions for PeopleCert ITIL-4-Foundation Exam Preparation

Question 1

Which of the four dimensions' focuses on roles responsibilities and systems of authority?

AOrganizations and people

BInformation and technology

CPartners and suppliers

DValue streams and processes

Correct : A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.

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Question 2

Which statement about the purpose or the Monitoring and event management practice is TRUE?

AMinimize the negative impact of incidents by restoring normal service operation as quickly as possible

BSupport the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

CSystematically observe services and service components and record and report selected changes of state identified as events

DMaximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Correct : C

The purpose of the monitoring and event management practice is to systematically observe services and service components and record and report selected changes of state identified as events1.This practice helps to identify and prioritize any issues or opportunities for improvement in the delivery or support of services2.The other statements describe the purposes of different practices: incident management (A), service request management (B), and change enablement (D)3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 31;ITIL 4 Practice Guide: Monitoring and Event Management, page 7.