PeopleCert ITIL-DSV Exam Questions - Navigate Your Path to Success

The PeopleCert ITIL 4 Specialist: Drive Stakeholder Value (ITIL-DSV) exam is a good choice for ITIL DevOps Engineer ITIL Enterprise Architect ITIL Stakeholder Relationship Manager and if the candidate manages to pass PeopleCert ITIL 4 Specialist: Drive Stakeholder Value exam, he/she will earn PeopleCert ITIL, PeopleCert ITIL 4 Specialist Certifications. Below are some essential facts for PeopleCert ITIL-DSV exam candidates:

In actual PeopleCert ITIL 4 Specialist: Drive Stakeholder Value (ITIL-DSV) exam, a candidate can expect 40 Questions and the officially allowed time is expected to be around 90 Minutes.
TrendyCerts offers 80 Questions that are based on actual PeopleCert ITIL-DSV syllabus.
Our PeopleCert ITIL-DSV Exam Practice Questions were last updated on: Mar 07, 2025

Sample Questions for PeopleCert ITIL-DSV Exam Preparation

Question 1

A service provider has built a 'cooperative relationship' with a customer.

Which activity are they MOST LIKELY to use to validate the services that are provided?

AReview of costs of service provider technology upgrades

BJoint service reviews of achievements of service targets

CContinual tracking and analysis of the outcomes, costs, and risks

DAd-hoc joint service reviews of costs and benefits

Correct : B

In a 'cooperative relationship,' the activity most likely to validate the services provided is 'Joint service reviews of achievements of service targets.' ITIL 4 suggests that cooperative relationships involve regular and collaborative reviews of service performance against agreed targets. This joint approach helps in aligning the service outcomes with the customer's expectations and fostering a cooperative spirit.

Options Selected by Other Users:

Question 2

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer.

Which activity should the service provider include in the plans to offboard the service?

AProviding information to users about how to contact the service desk

BCreating training schedules for users on how to use the service

CIdentifying and making requests for outstanding payments for the service

Correct : C

When offboarding a service, the service provider should include 'Identifying and making requests for outstanding payments for the service.' ITIL 4 specifies that offboarding activities should ensure that all financial and contractual obligations are settled before the service is fully retired. This includes resolving any outstanding payments, finalizing documentation, and ensuring a smooth transition for ongoing services.