Salesforce Agentforce-Specialist Exam Questions - Navigate Your Path to Success

Correct : B

To use theRecord Snapshots grounding featurein a prompt template, you mustcreate a field setthat includes all fields required for grounding. Field sets define which fields from an object are accessible to the AI model, ensuring the prompt template has structured data to generate contextually accurate responses. Salesforce documentation emphasizes that grounding relies on explicitly defined field sets to avoid exposing unintended data and to comply with security policies.

Page Layout configuration(A) controls UI organization but does not directly enable grounding.

Dynamic Forms(C) customize record pages dynamically but are unrelated to data grounding for prompts.

Salesforce Help Article:Grounding with Record Snapshots('Configuring Field Sets for Grounding' section).

Einstein GPT Implementation Guide: 'Preparing Data for AI Prompts' (Field Set requirements).

Correct : C

Action Instructionsare critical for defining how a custom Agent action should be executed, ensuring alignment with the intended user experience. They provide step-by-step guidance to the bot or LLM on logic, data handling, and integration workflows, directly impacting how users interact with the action. For example, clear instructions prevent errors in API calls or data processing, ensuring seamless interactions.

Salesforce documentation states that poorly defined instructions lead to mismatched expectations, while well-structured instructions ensure the action behaves predictably. This aligns with delivering a consistent user experience.

Arefers to user invocation, which is handled by dialogue flows, not instructions.

Bis incorrect because the LLM selects actions based on context/intent, not instructions.

Salesforce Help Article:Custom Action Configuration('Defining Action Instructions' section).

Einstein Bot Developer Guide: 'Designing User-Centric Actions with Instructions' (User Experience alignment).