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Salesforce Service Cloud Consultant Exam Questions - Navigate Your Path to Success

The Salesforce Certified Service Cloud Consultant (Service Cloud Consultant) exam is a good choice for Salesforce Business analyst Salesforce Contact center manager Salesforce Administrator and if the candidate manages to pass Salesforce Certified Service Cloud Consultant exam, he/she will earn Salesforce Service Cloud Consultant Certification. Below are some essential facts for Salesforce Service Cloud Consultant exam candidates:

  • In actual Salesforce Certified Service Cloud Consultant (Service Cloud Consultant) exam, a candidate can expect 60 Questions and the officially allowed time is expected to be around 105 Minutes.
  • TrendyCerts offers 177 Questions that are based on actual Salesforce Service Cloud Consultant syllabus.
  • Our Salesforce Service Cloud Consultant Exam Practice Questions were last updated on: Mar 04, 2025

Sample Questions for Salesforce Service Cloud Consultant Exam Preparation

Question 1

A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.

Which solution should the consultant recommend to prevent this scenario from happening in the future?

Correct : B

To prevent agents from responding to cases from customers who are ineligible for support, adding the related Contact's Entitlement related list to the Case Lightning Record Page is recommended. This allows agents to quickly verify the customer's entitlement to support before proceeding with case resolution, ensuring compliance with support policies.


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Question 2

Cloud Kicks frequently works with distribution partners who have complex issues that need immediate attention. To solve the issues, Tier 2 support often needs to engage other teams within the organization. The team uses Slack to communicate internally.

Which solution should the consultant recommend to meet the needs of the organization?

Correct : C

For addressing complex issues requiring immediate attention and collaboration across multiple teams, recommending the swarming approach, particularly facilitated through Slack for Service, is advised. Swarming enables cross-functional teams to come together quickly to solve issues, leveraging collective expertise and improving resolution times for complex cases.


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