SDI SD0-101 Exam Questions - Navigate Your Path to Success

The SDI Service Desk Analyst Qualification (SD0-101) exam is a good choice for IT Communication Manager Network Relationship manager. Pharmacy Quality Assurance Manager and if the candidate manages to pass SDI Service Desk Analyst Qualification exam, he/she will earn SDI SDC Certification. Below are some essential facts for SDI SD0-101 exam candidates:

In actual SDI Service Desk Analyst Qualification (SD0-101) exam, a candidate can expect 60 Questions and the officially allowed time is expected to be around 90 Minutes.
TrendyCerts offers 165 Questions that are based on actual SDI SD0-101 syllabus.
Our SDI SD0-101 Exam Practice Questions were last updated on: Mar 09, 2025

Sample Questions for SDI SD0-101 Exam Preparation

Question 1

Which of these options is a primary objective of customer satisfaction surveys?

ATo benchmark and trend customer satisfaction

BTo make users feel important

CTo assist in developing new products and services based upon technical requirements

DTo improve management processes and reporting

Correct : A

Options Selected by Other Users:

Question 2

What is the difference between ongoing and periodic customer satisfaction surveys?

AOngoing surveys are carried out on every call whilst periodic surveys are run monthly

BOngoing surveys are carried out over an extended time whilst periodic surveys are limited to
specific events

COngoing surveys are carried out after Incidents whilst periodic surveys are run on a regular or
annual basis

DOngoing surveys are carried out for general information whilst periodic surveys aim to get
more specific Incident-based data

Correct : C