ServiceNow CIS-CSM Exam Questions - Navigate Your Path to Success

The ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam is a good choice and if the candidate manages to pass ServiceNow Certified Implementation Specialist - Customer Service Management exam, he/she will earn ServiceNow Certified Implementation Specialist Certification. Below are some essential facts for ServiceNow CIS-CSM exam candidates:

TrendyCerts offers 239 Questions that are based on actual ServiceNow CIS-CSM syllabus.
Our ServiceNow CIS-CSM Exam Practice Questions were last updated on: Mar 05, 2025

Sample Questions for ServiceNow CIS-CSM Exam Preparation

Question 1

Which of the following statements is correct regarding product models in CSM?

AProducts models can only contain digital (logical) items

BProduct models can contain either physical items or digital (logical) items but not both in the same model

CProduct models can only contain physical items

DProduct models can contain both physical items and digital (logical) items in the same mode

Correct : D

Options Selected by Other Users:

Question 2

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

AReduces agent workload

BReduces monthly case volume

CWork orders can be created from a case Most Voted

DCustomer can access work order details and tasks created for their case

Correct : C, D